Privacy Policy

Effective date: November 9, 2026

Livia Counseling (formerly Ascend Counseling) respects your privacy. This policy explains what information we collect through liviacounseling.com, how we use it, and the choices you have.

This website and your health records

This policy covers information collected through this website only. If you are a client, your clinical and health records are protected by federal and Illinois law, including HIPAA, and are covered by our separate Notice of Privacy Practices. You can request a copy of that notice from our office at any time.

Information we collect

Information you give us. When you fill out a contact or free consultation form, sign up for a free guide or our email list, or email or call us, we collect what you choose to share, such as your name, email address, phone number, and your message.

Information collected automatically. Like most websites, ours collects basic technical information when you visit, such as your browser and device type, your general location based on IP address, the pages you view, and how you arrived at the site. This information is collected through cookies and similar technologies by Google Analytics and by Squarespace, our website host.

Please keep health details out of website forms

Our website forms and email are meant for scheduling and general questions. Please share only what we need to get back to you, and save personal health details for your conversation with our team.

If you are in crisis or having a medical emergency, call 911 or call or text 988, the Suicide and Crisis Lifeline. Please do not use this website to reach us in an emergency.

How we use your information

  • To respond to your questions and consultation requests
  • To schedule and coordinate services
  • To send the guides, newsletters, or updates you asked for
  • To understand how visitors use our site so we can improve it
  • To keep our site secure and meet our legal obligations

We do not sell your personal information.

How we share information

We share information only with service providers that help us run this website and our practice, and only as needed for them to do their work. These include Squarespace (website hosting and forms), Google (website analytics), and TherapyNotes, which provides our TherapyPortal client portal and online scheduling. We may also share information when the law requires it or when it is needed to protect the safety of a person.

Links to other sites

Our site links to other websites, including our TherapyPortal client portal and our Instagram, Facebook, and TikTok pages. Those sites have their own privacy policies, and we encourage you to read them.

Cookies and your choices

  • You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.
  • You can opt out of Google Analytics with the Google Analytics opt out browser add on.
  • You can unsubscribe from our emails at any time using the link at the bottom of any email.
  • You can ask us to update or delete the information you sent us through this website by contacting us at the email below.

How we protect and keep information

We take reasonable steps to protect the information collected through this site and keep it only as long as we need it for the purposes described here or as the law requires. No website or email system can be guaranteed to be completely secure.

Children

This website is intended for adults, including parents and guardians seeking care for a child. We do not knowingly collect personal information online from children under 13. If you believe a child has sent us information through this site, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date above.

Contact us

If you have questions about this policy or your information, please contact us.

Livia Counseling
943 Maple Avenue, Downers Grove, IL 60515
610 N Washington Street, Naperville, IL 60563
Email: intake@liviacounseling.com
Phone: (708) 713-5894